Why Most PrestaShop Stores Lose Customers at Checkout (And How to Stop It)

Checkout abandonment is one of the most studied problems in eCommerce, and the cause is usually the same: too many steps, too many page loads, and too many fields customers did not expect to fill in. PrestaShop’s default checkout works, but it was not built with conversion as the priority. KnowBand’s PrestaShop One Page Checkout addon, also called SuperCheckout, brings the entire checkout process onto a single page. Customers handle their address, shipping method, payment method, and order confirmation without navigating away. The module is GDPR compliant, mobile responsive, and works across multiple PrestaShop stores and languages.

The Problem: Multi-Step Checkout Costs You Orders

Every additional page in a checkout flow is a point where customers can drop off. Page reload time, repeated data entry, and unclear progress all contribute to abandoned carts. For PrestaShop merchants, this means revenue sitting in unfinished orders with no easy way to recover it or understand where the drop-off happened.

The default checkout also lacks social login, inline validation, and any form of abandoned cart reporting. Store owners are left guessing which part of the checkout process is driving customers away, with no data to act on.

The PrestaShop One Page Checkout addon addresses all of this directly, from how the page looks and works, to what data gets collected, to how admins can track and analyse checkout behaviour after the fact.

Top 5 Features of One Page Checkout Addon

Top 5 Features of One Page Checkout Addon

1. Social Login and Multiple Authentication Options

Customers who have to create a new account mid-checkout often do not bother. The Supercheckout module offers Facebook login, Google login, and PayPal login directly on the checkout page. Guest checkout is also available, with an option to automatically register guest customers and send them a confirmation email, building the customer database without adding friction.

All three social login options are configured from the Login Tab in the backend, with separate fields for each platform’s App ID, Client ID, and Secret keys. The default checkout option shown to visitors, login, guest, or register, is also configurable from General Settings.

2. Abandoned Checkout Statistics and Checkout Behaviour Report

The quick checkout module includes a full abandoned checkout statistics section with three graphical reports: abandoned revenues vs. order revenues, number of abandoned checkouts vs. number of completed orders, and checkout conversion rate. Admins can filter all reports by day, week, month, or year.

The Checkout Behaviour Report shows what percentage of the form each abandoned customer had filled before leaving. If a large number of customers are dropping off at the shipping or payment section, that shows up in the data. Admins can filter results by specific dates to spot patterns and decide whether certain fields need to be removed or made optional.

3. Custom Fields, Gift Messages, and Customer Profile Types

The Custom Fields tab lets admins add extra input fields to specific sections of the checkout page, the shipping address form, payment address form, cart block, or customer registration block. Available field types are text, dropdown, textarea, date, and file upload. A gift message is a common use case: the customer types their message at checkout, and it appears on the order details page in the backend.

The Customer Profile feature lets admins create separate field sets for different buyer types. A guest customer and a registered shopper can see different checkout fields, with separate mandatory and optional requirements for delivery and invoice addresses. The correct profile loads based on what the customer selects at checkout.

4. Ship2Pay Mapping and Flexible Payment Display

Ship2Pay lets admins tie specific payment methods to specific delivery methods. When a customer picks a delivery option that has assigned payment methods, all other payment options are greyed out. This works well for stores where COD should only appear for local delivery, or where certain carriers are tied to particular processors.

Moreover, the payment and delivery method display is also configurable. Admins can choose to show methods by name or with a custom image (like a logo), set a default pre-selected option, and enable or disable individual methods from the checkout page entirely. Compatibility includes Amazon Pay, Stripe, PayPal Plus, Mollie, and others.

5. Google Address Autofill, Country Autofill, and Inline Validation

Google Address Autofill uses Google Places Integration to fill address fields as the customer types. The Google API key is configured from the Addresses Tab. Country Autofill works separately; it reads the customer’s IP and pre-selects their country before they type anything.

Inline validation checks fields like first name, last name, and zip code right after the customer fills them in, showing errors on the spot rather than at submission. For Spanish stores, the module also validates the CIF/DNI/NIF identification number format before the order is processed.

Why PrestaShop Store Owners Should Care

Beyond the checkout form itself, the Supercheckout addon handles several things the default PrestaShop checkout does not. The page loads once, no reloads between steps. GDPR opt-in policies can be added from the backend, with customer consent records stored against each order. Email marketing connects to MailChimp, Klaviyo, and SendinBlue. A free shipping banner can be set to appear once a cart hits a minimum value.

The Design Tab gives admins control over the checkout page layout, column widths are adjustable with a slider, and checkout blocks can be moved between columns via drag and drop. Address fields can be set to display in one or two columns. Custom CSS and JS go in the Customizer tab. The module is multi-lingual, so stores operating in more than one language do not need a separate setup.

A testing mode is built in as well; admins can run the Supercheckout page via a backend-provided URL without making it live, so the setup can be reviewed and confirmed before customers see it.

Conclusion

A checkout page that takes too long, asks too much, or breaks on mobile is not a minor inconvenience; it is a recurring loss of completed orders. KnowBand’s PrestaShop Quick Checkout addon brings the entire process onto one page, adds the login options and autofill tools that reduce friction, and gives admins the reporting to understand where and why customers are leaving.

For PrestaShop store owners who have not revisited their checkout setup in a while, this module is a practical starting point with measurable results.

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